Shipping & Returns

Pack Lite X Shipping Policy

Express Orders

Express orders are shipped with DHL or PostNL

A Shopydump.com tracking number will be sent via email from our warehouse within 48 hours of the order being processed on business days

Shipping Costs and Delivery Times

* Shipping costs are always free

* Delivery time in Europe is 3 to 5 working days

For further information requests, please contact us at info@shopydump.com

Returns

Return Policy

Would you like to exchange or return your purchase? We are happy to help! Exchanges or returns are possible up to 14 days after the delivery date.

- Are returns free?

* Returns are always at your own expense.

- What are the return conditions?

Our return policy guarantees that you can return your order within 14 days of receipt without any reason.

Items must be returned to us in an unworn and unwashed condition, suitable for resale with tags still attached.

Shipping costs for orders outside the Netherlands are non-refundable.

- Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. This is a five-digit code. If you did not receive this email correctly, our customer service will be happy to help you.

- What should I do if a product is defective or damaged?

Unfortunately, it sometimes happens that a product is damaged during shipping or production. We are of course happy to solve this with you. Send a message to info@packlitex.com with a photo of the complaint. Our customer service will work with you as soon as possible to find a solution.

- What should I do if I want to return my order outside the return period?

Remember to deliver your return within the 14 day period before the return period expires. In the unlikely event that this does not work, we offer you the possibility to exchange the product for a replacement or a voucher. Ask our customer service for the possibilities.

- How long does a refund take?

We do our best to process returns as quickly as possible. After receiving your return in our warehouse, we will ship it within 10 business days. On your track and trace that you receive with your return, you can see when the package has arrived in our warehouse. From then on the 10 business days start. After the refund has been made, you will receive a message about it. Please note that it can take up to 3 days before the refund is visible on your bank

RETURN ADDRESS

Brand Vista Global

Court of Ra 47

1705SC Heerhugowaard